Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Serve as the first point of contact for customer product queries and assess their severity and urgency
• Coordinate and communicate with various teams to resolve software issues and escalate unresolved problems
• Enhance the FAQ library and provide after-hours critical support as needed

Required Qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, Electronics Engineering, or a related field
• Five years of experience in a relevant role, such as Quality Assurance Engineer or Software Developer
• Three years of experience with supporting and implementing cloud solutions
• Two years of experience with programming and scripting languages, such as Java or Python
• Experience with customer support platforms and setting up analytical reports for customer service KPIs