Senior Customer Experience Manager

Job Summary

A company is looking for a Senior CX Program Manager who will lead project coordination and data-driven decision-making for customer experience programs.

Key Responsibilities

• Collaborate with cross-functional teams to plan product releases aligned with customer needs
• Lead the end-to-end CX feature release process, ensuring minimal disruptions
• Develop strategies for Voice of the Customer feedback and analyze data for improvements

Required Qualifications

• 8+ years of experience in release management, project management, or related roles
• Direct experience with CX and VoC platforms and tools
• Strong understanding of customer experience principles
• Knowledge of Agile and Product Lifecycle Management (PLM) practices
• Authorized to work lawfully in the United States