Contact Center Specialist

Job Summary

A company is looking for a Call Center Representative to serve as the primary point of contact for customers, assisting with inquiries and providing outstanding service.

Key Responsibilities:

• Handle inbound and outbound calls professionally
• Respond to customer inquiries via phone, email, or chat
• Maintain accurate records of customer interactions in the database

Requirements:

• High school diploma or equivalent
• 1+ years of experience in a customer service or contact center environment
• Basic computer skills, including experience with Microsoft Office and CRM software
• Flexibility to work different shifts, including weekends and holidays
• Reliable and coachable attitude