Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative II to act as a trusted advisor for customers, supporting their business objectives through the organization's products and services.

Key Responsibilities

• Facilitate communication between the Customer Success Team and Support Services Division regarding Support Plan inquiries
• Proactively educate customers on Support Plan options and assist in selecting the best plan
• Manage customer outreach for Support renewals and maintain accurate records of interactions in CRM tools

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field
• 2+ years of experience in customer service, sales, or a customer-facing role
• Experience with CRM systems, such as Zendesk and/or HubSpot, preferred
• Strong interpersonal skills to build rapport and trust with customers
• Organizational skills to manage multiple tasks and priorities effectively