Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Collaborate with the Vice President of Customer Success to execute growth strategies
• Lead and mentor a Customer Success team, ensuring alignment with organizational goals
• Develop initiatives to drive customer growth and retention, while monitoring key performance indicators

Required Qualifications, Training, and Education

• 7+ years of experience in customer success leadership
• 5+ years of experience in digital marketing
• Proven track record of achieving retention rates over 95% and growth targets
• Bachelor's Degree in business, marketing, or a related field is preferred