Customer Success Analyst

Job Summary

A company is looking for a Customer Success Analyst.

Key Responsibilities

• Contribute to the development of self-serve reports and generate recurring and ad-hoc reports for stakeholders
• Develop and maintain dashboards using BI tools to monitor business and operational metrics
• Analyze large datasets to identify patterns, trends, and actionable insights

Required Qualifications

• BA/BS in business, data science, economics, sciences, arts, humanities, or engineering with a quantitative background
• 2 years or more in an analytical/quantitative role or Business Intelligence (BI) role
• Proficiency in tools such as Excel, SQL, and Tableau
• Experience with customer success platforms (Salesforce, Gainsight) and in SaaS or technology environments is preferred
• Experience with data modeling and data warehousing concepts is a plus