Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide enterprise-level support to customers and partners.

Key Responsibilities

• Develop a deep technical understanding of the company's products
• Provide extraordinary technical support to Enterprise customers through various channels
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues

Required Qualifications

• BS degree in Computer Science or a similar field, or equivalent work experience
• 5+ years of experience supporting enterprise customers or working with distributed systems
• Experience with Linux, AWS, Azure, and Networking
• Top Secret Security clearance
• Expert-level troubleshooting and critical thinking skills