IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist to provide exceptional customer service and support for IT needs.

Key Responsibilities

• Provide customer service and support for IT inquiries from employees and contractors
• Assist with onboarding and offboarding IT tasks, including account creation and training
• Manage help desk ticket support, ensuring timely resolution and communication

Required Qualifications

• At least 2+ years of experience in a Microsoft-based help desk environment
• 1+ years of experience in planning and conducting IT trainings
• Proficiency with Microsoft Office 365 applications and user administration
• Familiarity with JIRA, Pega, ServiceNow or similar enterprise systems
• High School Diploma required; Associate's Degree preferred in a relevant field