Disaster Relief Customer Service Agent

Job Summary

A company is looking for a Disaster Relief Customer Service Agent to provide support to individuals impacted by catastrophic weather.

Key Responsibilities

• Answer customer inquiries with professional courtesy and exceptional service
• Document customer inquiries and verify information, making necessary corrections
• Utilize statistical data to improve performance and conduct follow-up calls as needed

Required Qualifications

• High School Diploma or GED
• Prior call center or customer service experience is highly desired
• Ability to operate a computer and navigate multiple web-based systems
• Must successfully pass a background investigation and drug screen
• Must have a reliable high-speed internet service for a home office