Bilingual Customer Experience Specialist

Job Summary

A company is looking for a Bilingual Customer Experience Specialist.

Key Responsibilities

• Provide exceptional customer service to external clients and support to internal departments
• Assist the sales team with communication and coordination of customer service activities
• Maintain accurate documentation and CRM records for all transactions

Required Qualifications

• 3+ years of customer service experience or relevant industry experience
• Fluently bilingual in French and English (written and spoken)
• Ability to learn new processes quickly and work well under pressure
• Proficient in the MS Office suite; CRM experience is an asset
• Willingness to work overtime as per business needs