Student Support Representative

Job Summary

A company is looking for a Student Support Representative to assist students with inquiries and provide information about university policies and programs.

Key Responsibilities

• Provide timely information and problem resolution to students via various communication channels
• Ensure compliance with federal student privacy laws and maintain productive relationships with other departments
• Meet performance goals and assist with special projects as needed

Required Qualifications

• High school diploma or equivalent
• Experience in customer service or support roles
• Familiarity with federal educational funding options
• Ability to work flexible hours, including evenings and weekends
• Proficiency in using Customer Relationship Management (CRM) software