Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (US, remote).

Key Responsibilities

• Develop trusted advisor relationships with key customer stakeholders to drive product adoption and ensure realization of business value
• Co-create Value Achievement & Success Plans with customers to understand their business outcomes and success metrics
• Address customer inquiries and manage obstacles while collaborating with cross-functional teams to facilitate successful implementation and renewals

Required Qualifications

• 5+ years of experience in customer success, service, product, account management, or software sales in a B2B SaaS environment
• Ability to interact with enterprise customer teams at various technical levels, including C-level stakeholders
• Project management experience with a focus on driving business value for customers
• Bachelor's degree preferred, or equivalent experience
• Highly data-driven and flexible in adapting to uncertainty and change