Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician (Part Time).

Key Responsibilities:

• Act as the first point of IT support for customers
• Answer incoming calls, emails, and web submissions efficiently
• Resolve end-user incidents and requests while providing high-end customer service

Required Qualifications, Training, and Education:

• Strong technical aptitude with Level 1 experience supporting Windows OS, O365, and other infrastructure requirements
• One year of experience in a technical or customer support position preferred
• Demonstrated excellence in customer service and support
• Ability to explain technical issues in an understandable manner
• Willingness to work on-call and occasionally during weekends/holidays