Customer Onboarding Manager

Job Summary

A company is looking for a Customer Onboarding Manager to lead client onboarding and ensure seamless integration experiences.

Key Responsibilities

• Lead communication and coordination among various stakeholders to meet onboarding deadlines
• Establish performance metrics and optimize onboarding workflows and quality assurance processes
• Manage onboarding activities and ensure timely resolution of challenges

Required Qualifications

• 5+ years of experience in customer onboarding or project management within the CTV and digital advertising landscape
• Experience with project management tools and CRM systems such as Asana, Google, Jira, or Salesforce
• Proven ability to build and lead high-performing teams
• Strong understanding of tracking integrations like pixels and postbacks
• Experience in fast-paced environments with a data-driven approach to client satisfaction metrics