Client Onboarding Manager

Job Summary

A company is looking for a Client Onboarding Manager to join their team.

Key Responsibilities

• Guide new clients through their onboarding journey and create customized experiences
• Develop implementation plans and coordinate cross-functional teams for seamless client experiences
• Design training materials and facilitate user acceptance processes to enhance client engagement

Required Qualifications

• Bachelor's degree in Business, Communications, or related field
• 3-5 years of client onboarding or customer success experience
• 2+ years of B2B customer support experience
• Experience with CRM systems, ticketing platforms, and project management tools
• Knowledge of payment processing and dispute resolution