Remote Call Center Representative

Job Summary

A company is looking for a Remote Healthcare Customer Service Representative.

Key Responsibilities

• Manage incoming calls regarding benefits from members, providers, and employer groups, explaining policies and procedures
• Resolve member or provider concerns, documenting information on the billing system and escalating complaints as necessary
• Maintain knowledge of Member Services policies and perform other work-related duties as assigned

Required Qualifications

• High school diploma, GED, or college degree
• At least 1 year of face-to-face customer service experience; call center experience preferred
• Knowledge of and prior experience in the Dental, Medical, or Managed Care industry is preferred
• Must successfully complete a customer service assessment and typing test
• Successful completion of a background check is required for this position