Director of Client Experience

Job Summary

A company is looking for a Director, Client Experience (Director, CX).

Key Responsibilities

• Manage and develop a team of Client Experience Managers (CXMs) to enhance client satisfaction and achieve business goals
• Lead initiatives to communicate ROI and value metrics to clients, improving clarity and understanding of campaign impacts
• Monitor client portfolios to drive satisfaction, retention, and revenue growth while optimizing client acquisition costs

Required Qualifications

• Minimum 5-7 years of experience in a digital marketing agency environment with a proven track record in client relationship management
• Comprehensive understanding of digital marketing strategies and performance measurement
• Experience managing and developing high-performing teams
• Strong data analysis capabilities with experience in performance tracking and ROI optimization
• Proficiency with CRM systems and emerging AI technologies in marketing applications