Director of Product and Customer Experience

Job Summary

A company is looking for a Director of Product & Customer CX.

Key Responsibilities:

• Draft and communicate the product roadmap while aligning it with company goals
• Act as the "Voice of the Customer" and analyze market trends to drive product strategy
• Continuously develop processes to streamline customer experience and monitor key performance indicators

Required Qualifications:

• Bachelor's degree in Business or Engineering; MBA preferred
• 10+ years of leadership experience in customer experience or operations
• Proven experience in driving continuous improvement and implementing lean methodologies
• Experience with warehouse operations, inventory management, and logistics programs
• Strategic thinker with a track record of developing and executing strategic roadmaps