Director of Technology Services

Job Summary

A company is looking for a Director of Technology Services responsible for operational success and continuous improvement of internal IT services.

Key Responsibilities

• Develop and execute the vision and roadmap for end-user technology services, ensuring alignment with business priorities
• Oversee day-to-day operations of the IT Service Desk and Desktop Support teams, ensuring SLA adherence and customer-centric service
• Lead and mentor a team of technical support professionals, fostering a culture of accountability and growth

Required Qualifications

• 10+ years of progressive IT support experience, with at least 5 years in a leadership role
• Proven success managing ITSM processes and platforms such as ServiceNow or JIRA
• Expertise in endpoint management and SaaS collaboration platforms
• Strong knowledge of security best practices and SaaS governance
• Exceptional project management skills with the ability to manage competing priorities