Engagement Manager - Operations

Job Summary

A company is looking for an Engagement Manager - Operations.

Key Responsibilities

• Develop and track KPIs to measure patient engagement success
• Analyze operational data to identify inefficiencies and implement scalable solutions
• Optimize staffing models and workflows to improve patient experience

Must-Have Qualifications

• 5+ years of professional experience, including 2+ years in operations management or contact center operations
• Proven track record of process improvement with quantifiable results
• Experience with KPI development and performance management in service-oriented environments
• Strong data analysis skills with the ability to connect metrics to business outcomes
• Background in healthcare contact centers, business operations, or management consulting