Epic IT Help Desk Analyst

Job Summary

A company is looking for an Epic IT Help Desk Analyst.

Key Responsibilities

• Provide at-the-elbow support during a major EPIC go-live for healthcare employees
• Triage EPIC tickets to various EPIC application support groups
• Document triage workflows and processes in the knowledge database

Required Qualifications

• Experience in Service Desk ITIL practices
• Working knowledge of ServiceNow ITSM tool
• Understanding of EPIC EHR system is preferable
• Knowledge of specific EPIC modules relevant to the role (e.g., Cupid, Hospital Billing, Willow)
• Proficiency in English (C2 level)