Vice President - Corporate Strategy

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. 

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. 

Fresh vision. Real impact. Come build it with us.

Our employees are a true differentiator for Freshworks. We continue to grow at a rapid pace and are searching for a Vice President, Corporate Strategy, to join our growing team. This pivotal role will be responsible for shaping and driving Freshworks' overall corporate strategy, working directly with the SVP of Strategy and Corporate Development, and the Executive Leadership team to navigate market opportunities, fuel innovation, and accelerate growth across all global functions. 

As the Vice President, Corporate Strategy, you will:  

• Define, champion, and lead the evolution of Freshworks' global corporate strategy and strategic planning framework, ensuring robust alignment and driving execution across all functions.
• Lead the development of multi-year strategic plans (e.g., 3+ years), articulating clear growth vectors, competitive positioning, and resource allocation priorities for the entire organization.
• Provide strategic direction and oversight for major functional strategies (e.g., GTM, Product, Marketing, Engineering) to ensure their tight integration with and contribution to the corporate strategy.
• Direct comprehensive market and competitive intelligence analysis to inform corporate strategy and provide actionable insights that enable data-driven executive decision-making.
• Lead the development of strategic financial models and scenario planning to support major corporate decisions, inform company-wide budgeting and capital allocation, and ensure long-term capital adequacy.
• Identify critical organizational capabilities required to execute the corporate strategy and champion initiatives to build or acquire these capabilities across the company.
• Act as a key advisor to the Executive Leadership Team and Board of Directors on strategic decisions, market dynamics, competitive threats, and future opportunities.
• Drive accountability for the achievement of key strategic objectives and outcomes across the organization, working collaboratively with functional leaders.
• Build and develop a high-performing global Corporate Strategy team, fostering strategic thinking, analytical rigor, and acting as a catalyst for strategic capability development across the company's leadership.
• Represent Freshworks' corporate strategy internally and externally to investors, analysts, partners, and other key stakeholders.

Key Competencies:

• Business Insight: Applying deep knowledge of the business, industry trends, and the global marketplace to inform and advance the organization's strategic goals.
• Strategic Mindset: Seeing ahead to future possibilities and translating complex dynamics into clear, breakthrough strategies that position the company for long-term market leadership and sustained growth.
• Provides Clarity: Effectively synthesizing complex information and communicating strategic direction, priorities, and trade-offs with precision and impact to executive leadership and across the organization.
• Ensures Accountability: Establishing clear strategic objectives and metrics, holding self and others accountable for commitments, and driving progress towards achieving strategic outcomes across functional teams.
• Drives Vision & Purpose: Articulating a compelling corporate vision and strategy that inspires and motivates the entire organization to action, fostering alignment and commitment.
• Adaptive: Leading organizational adaptation by anticipating and responding strategically to significant market shifts, competitive pressures, and internal changes.
• Develops Talent: Building a strong, globally distributed Corporate Strategy team, fostering a culture of continuous learning, and actively developing strategic talent and capabilities within the team and across the company's leadership ranks.
• Optimizes Work Processes: Championing efficient and effective strategic planning processes, cross-functional collaboration for strategic execution, and leveraging data and analytics to continuously improve strategic decision-making.

• Bachelor's degree in Business, Finance, or a related field. MBA preferred. 
• 15+ years of progressive experience in corporate strategy, strategic planning, corporate development, or management consulting, with a significant portion in leadership roles within the software or technology industry.
• Proven track record of executive leadership in shaping and driving corporate strategy with direct impact on business outcomes, market position, and enterprise value creation.
• Extensive experience interpreting and setting strategy and policy at the corporate or business unit head level, dealing with long-term strategic horizons (e.g., 5+ years) and broad organizational impact.
• Demonstrated ability to influence and collaborate effectively with C-suite executives, the Board of Directors, and senior leadership across all functions.
• Deep understanding of the SaaS business model, value drivers, and the competitive landscape.
• Experience leading and developing high-performing teams, potentially including managers and senior individual contributors.

The annual base salary range for this position is $258,000 — $371,000 USD.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.