Global End User Services Manager

Job Summary

A company is looking for a Manager of Global End User Services.

Key Responsibilities:

• Lead and mentor a team of IT support professionals across multiple time zones
• Oversee end user support services and ensure high-quality IT service delivery
• Drive standardization of tools and processes while managing stakeholder engagement and compliance

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field or equivalent work experience
• 7+ years of experience in IT service delivery, with at least 3 years in a leadership role
• Proven experience managing diverse teams and delivering IT support across multiple regions
• Experience managing budgets for the purchase of end user equipment
• Strong knowledge of ITIL practices and service desk operations