ITSM Process Owner

Job Summary

A company is looking for an IT Service Management Process Owner (ITSM).

Key Responsibilities

• Accountable for the design, execution, and improvement of IT processes, including defining Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
• Monitor process execution, manage outsourced Process Managers, and communicate with stakeholders regarding process updates and requirements
• Identify and implement process improvements, ensuring integration between processes and collaboration with the IT Service Management tool owner

Required Qualifications, Training, and Education

• 3+ years of experience in Service Management, specifically in Change Management, Service Level Management, and Service Transition processes
• Experience using ServiceNow ITSM Pro suite
• Expertise in managed services environments and knowledge of IT functional areas
• ITIL V3 or V4 Foundation Certification is preferred
• Bachelor's degree in technology or related field is preferred