Medical VA with MICC (Medical Information Call Center Certificate) REQUIRED

We are looking for candidates with experience in PV-Pharma covigilance, MICC experience(Medical Information Call Center).

Overall exp : above 3.5years

Job role: MICC-Quality reviewer

Job description: PLEASE NOTE: ONLY CANDIDATES WITH MICC EXPERIENCE WILL BE PROCESSED, PLEASE DO NOT APPLY IF YOU DONT HAVE CERTIFICATE.

Key Responsibilities:

• Conduct quality reviews of cases received by call handlers, ensuring consistency, accuracy, categorization, and
• completeness of information documented in the LSMI database. Listen to recorded calls, correct any errors in the
• narrative, and provide feedback to the call handler.

Requirements:

• Medical Information Call Center Certificate (Required)
• • Assign follow-up tasks to call handlers to collect any missing information.
• • Handle escalated calls received by call handlers.
• • Monitor calls through the QMS tool, checks the voice mailbox, and assign voicemails missed calls to call handlers.
• • Reconcile data, maintain process trackers, and share updates with clients within specified timelines.
• • Maintain the dashboard and present the Project Status Report to clients within the required timeline.
• • Act as a backup call handler when needed.
• • Complete all project-specific training within the given timelines.
• Profound knowledge in Medical and product dictionaries.
• • Maintains medical understanding of applicable therapeutic area and disease states.
• • Expert in handling of safety databases and literature tools.
• • Expert knowledge on the global regulations governing pharmacovigilance.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to patrick.g@globalpacificsupport.com with the subject line "Medica VA MICC Application”. PLEASE ATTACH THE LINK OR SHORT VIDEO INTRODUCTION OF YOURSELF HIGHLIGHTING YOUR EXPERTISE AND EXPERIENCE.