Global Services Manager

Job Summary

A company is looking for a COE Manager to build, lead, and scale a Customer Delivery function.

Key Responsibilities

• Lead, mentor, and develop a team of consultants while fostering a high-performance culture
• Manage day-to-day project implementations and long-term strategic business expansion of products
• Serve as the Voice of the Customer and collaborate with internal teams to enhance customer satisfaction and drive revenue retention

Required Qualifications

• 5+ years in a customer-facing or consultant role within enterprise software or SaaS, with at least 2+ years in a leadership position
• Bachelor's degree in Computer Science, Engineering, Business, or a related field; master's degree preferred
• Strong domain knowledge in Quote-to-Cash and Finance
• Hands-on experience with implementation and support of Financial, ERP, CRM, or large-scale business systems
• Proven ability to create and maintain business partnerships and relationships