Head of Customer Experience

Job Summary

A company is looking for a Head of Customer Experience to lead and enhance their customer experience function.

Key Responsibilities

• Own a comprehensive strategy for implementation, onboarding, activation, renewals, expansion, and support
• Maintain a deep understanding of the technical landscape and developer workflows in enterprise organizations
• Develop and empower a team to build relationships, lead change management, and connect with stakeholders

Required Qualifications

• Experience in customer experience roles, including support and strategic customer success management
• Strong technical background with knowledge of enterprise challenges in networking, collaboration, and security
• Experience managing a book of business valued between $10-50MM
• Significant experience leading early-stage customer experience teams
• Familiarity with tools such as Salesforce, Notion, and Gong