Healthcare Collections Representative

Job Summary

A company is looking for a Healthcare Customer Service Collections Representative.

Key Responsibilities

• Handle inbound calls to arrange debt repayment based on patient circumstances and client guidelines
• Document account records with relevant information and actions taken
• Manage patient disputes and escalate issues to supervisors when necessary

Required Qualifications

• High school diploma or GED
• At least 1 year of healthcare collections experience
• Familiarity with HIPAA and TCPA compliance during calls
• Associate's degree is preferred
• 2+ years of related experience in self-pay collections is a plus