Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide technical assistance for structural engineering software.

Key Responsibilities

• Provide technical support to users via Web, Phone, and Email for STAAD products
• Troubleshoot and resolve user issues to enhance satisfaction and product usage
• Collaborate with Development and QA teams to prioritize bug fixes and create knowledge articles

Required Qualifications

• Bachelor's degree in Civil or Structural Engineering or equivalent experience
• 1-3 years of experience in Structural Engineering projects preferred
• Knowledge of US steel and concrete design codes
• Familiarity with STAAD.Pro, RAM Connection, ETABS, SAP2000, or RISA is advantageous
• Self-motivated and proactive individual with a strong desire to learn