Customer Testimonial Specialist

We are looking for a detail-oriented and self-motivated Customer Testimonial Specialist to help transform customer feedback into high-impact marketing assets. In this role, you will be responsible for reviewing and extracting customer testimonials from Gong call recordings, trimming audio/video segments, and organizing them for use across various marketing channels. Your work will directly support our content, social media, and competitive positioning strategies.

Duties and Responsibilities

• Review AI-flagged Gong calls to identify and validate positive customer testimonials
• Extract high-quality testimonial clips and follow established SOPs for processing
• Trim and crop video/audio segments to highlight the most compelling testimonial moments
• Organize testimonial assets by product features, use cases, and customer segments
• Maintain and update a structured spreadsheet with detailed testimonial metadata
• Upload and organize files in shared drives using proper naming conventions
• Identify and flag high-priority testimonials for immediate marketing use
• Ensure quality, consistency, and organization across all media assets

• Experience with video/audio editing tools (e.g., QuickTime, iMovie, Clipchamp, Descript)
• Strong attention to detail and organizational skills
• Ability to identify and extract impactful customer quotes
• Proficiency in Google Workspace (Sheets, Drive) or similar tools
• Excellent file management and naming discipline
• Strong written communication skills for transcript cleanup and documentation
• Self-starter with the ability to manage tasks independently

Nice to have

• Experience using Gong or similar conversation intelligence platforms
• Background in marketing, content creation, or customer success
• Understanding of B2B marketing and customer testimonial best practices
• Experience managing and organizing media libraries for marketing teams

Project Scope

• Process several hundred AI-identified customer testimonials
• Deliverables include a well-organized spreadsheet, trimmed video/audio clips, and a prioritized list of top testimonials
• This is a contract role with potential for extension

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.