Home Depot – Systems Engineer, Technology Deployment Center -West – West Valley City, UT

Job title: Systems Engineer, Technology Deployment Center -West

Company: Home Depot

Job description: Position Purpose:

The TDC Staging operation is a production environment where daily workloads and pace fluctuate from moderate baseline activity to high volume production in support PC, Server, and Network equipment staging and configuration .

This position is required to be on-site at the West Valley, UT Technology Deployment Center (TDC-West).

Duties include:
• The organization and prioritization of work assignments within the Staging operation and the processing of information to clearly communicate with co-workers, project and support teams.
• Establish workflow to perform the enrollment and software imaging of Windows PCs, Android and iOS Mobile devices.
• Making network equipment and servers available for remote configuration by members of THD’s Server and Network engineering teams.

A candidate for this position must have basic knowledge of network infrastructure, VLANs, DHCP, DNS, VoIP, Windows, Android and iOS. A successful candidate must also be proficient with the use of MS Office applications, and have some knowledge of Support Desk Ticketing systems, for example of Service Now.

Major Tasks, Responsibilities & Key Accountabilities:

30% Delivery & Execution
• Performs configuration, debugging, and support for information technology solutions; Performs field and corporate roll-outs of technology
• Performs the stand up the necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
• Executes basic project planning and reportings
• Performs test suites (functional, destructive, etc) to enable successful rapid deployment of infrastructure as code to production

10% Learning
• Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impact tools, training, and support necessary to keep systems up, running, and secure
• Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice)
• Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations

10% Planning & Analysis
• Uses critical thinking to approach problems and create solutions
• Collaborates with senior leaders on assignments
• Determines opportunities for improvement based on volume of tickets and contributes stories for the remediation

50% Support & Enablement
• Collaborates with product and project teams to understand needs and enable them with infrastructure
• Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate
• Performs root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions
• Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability
• Opens and manages vendor problem tickets to resolution
• Produces in-house documentation around solutions
• Monitors tools and proactively helps teams struggling with systems issues and informs senior engineers of negative trends
• Provides application support for software running in production
• Supports the creation of scripts and tools that that drive automation and enable product teams and end users to move towards self service

Nature and Scope: This position typically reports to Systems Engineer Manager or Sr Manager. This position has 0 Direct Reports

Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel: No travel required.

ESSENTIAL SKILLS:

Standard Minimum Qualifications:

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required: The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 1 years

Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

– 1+ years of relevant work experience

– Basic knowledge of network infrastructure, VLANs, DHCP, DNS, VoIP, Windows, Android and iOS.

– Proficient with the use of MS Office applications, and have some knowledge of Support Desk Ticketing systems, for example of Service Now.

Knowledge, Skills, Abilities and Competencies:

– Global Perspective

– Manages Ambiguity

– Nimble Learning

– Self-Development

– Collaborates

– Cultivates Innovation

– Situational Adaptability

– Communicates Effectively

– Drives Results

– Interpersonal Savvy

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Expected salary:

Location: West Valley City, UT

Apply for the job now!

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