Implementation Services Manager

Job Summary

A company is looking for a Manager, Implementation Services.

Key Responsibilities

• Manage implementations and conversions of IT solutions in the payment card industry, ensuring customer satisfaction
• Oversee client engagement, budget analysis, and coordination of activities between clients and team members
• Lead process improvements and monitor project completion while acting as the primary escalation point for client issues

Required Qualifications

• Bachelor's Degree or relevant experience in a related field
• Typically a minimum of 6 years of related professional experience
• Preferred minimum of 1-2 years in a supervisory position
• Experience in managing high-risk client mainframe changes
• Ability to execute and report on departmental metrics