Incident Manager

Job Summary

A company is looking for an Incident Manager to lead their Incident Management Process.

Key Responsibilities

• Identify and prioritize inbound escalations and collaborate with various teams to resolve them
• Serve as the primary contact for client-based escalations and manage the incident life cycle
• Drive continuous improvement initiatives to reduce escalations and enhance processes

Key Requirements

• Bachelor's degree
• 5+ years of experience in project or incident management within a SaaS environment
• Experience with complex IT systems and SaaS technologies
• Ability to manage multiple priorities and deliver results effectively
• High integrity and ability to work independently