Issue Resolution Specialist

Job Summary

A company is looking for an MHS GENESIS Issue Resolution Specialist/Account Coordinator.

Key Responsibilities

• Connect end users with Cerner AMS and TMI to validate configuration changes
• Monitor and manage Service Now Dashboards and communicate ticket resolutions to stakeholders
• Coordinate and schedule training sessions for end users and troubleshoot account issues

Required Qualifications

• High School Diploma required; Associate's degree or Bachelor's preferred
• Minimum of 5 years of experience as an Issue Resolution Specialist/Account Coordinator or similar role
• Proven strategic leadership experience at the Network level or above
• Must be a US Citizen and able to obtain DoD Public Trust clearance
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)