IT Service Management Manager

Job Summary

A company is looking for an IT Service Management Manager to oversee the delivery, improvement, and governance of IT services.

Key Responsibilities

• Oversee day-to-day operations of IT services and manage internal and external support staff
• Lead ITSM projects and ensure adherence to project management methodologies
• Manage vendor relationships and oversee contract administration and performance evaluation

Required Qualifications

• Minimum 5 years of professional experience in IT service delivery or service management
• Strong understanding and practical application of ITIL (v3 or v4); certification is advantageous
• Experience managing service desk tools and ITSM platforms
• Knowledge of PRINCE2 project management framework
• University degree in Information Technology, Computer Science, or a related field