IT Support Lead

Job Summary

A company is looking for an IT Support Lead to oversee support operations and mentor the IT support team while ensuring effective service delivery.

Key Responsibilities

• Provide expert guidance and drive improvements in IT Service Management processes
• Lead automation of workflows and oversee troubleshooting of technical issues
• Collaborate with cross-functional teams to implement innovative technology solutions

Required Qualifications

• Bachelor's degree in Information Technology or equivalent experience
• 7+ years of progressive experience in IT support, infrastructure, or desktop engineering
• Knowledge of cloud platforms (e.g., AWS, Azure), IT infrastructure, and operating systems (Windows, MacOS)
• Prior experience in a regulated environment with exposure to NIST, ISO, or similar frameworks
• Strong hands-on expertise with Azure AD, Intune, and Jamf