IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist to provide technical support to internal employees and external clients.

Key Responsibilities

• Triage, prioritize, and resolve incoming IT support requests with a focus on customer satisfaction
• Provide primary IT support for standard endpoints (macOS & Windows) and manage SaaS environments
• Install, configure, and troubleshoot computer hardware and software, managing user accounts and access rights

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 4+ years of experience in IT support or a related role
• Proficiency in Windows and Mac operating systems, and Microsoft 365 applications
• Relevant certifications in IT support or networking are advantageous
• Salesforce CRM experience is strongly desired