IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist (Tier 2).

Key Responsibilities

• Provide Level 2 technical support to employees across multiple locations
• Troubleshoot hardware, software, and network issues for onsite and remote users
• Handle ticketing system requests, resolving over 270 tickets per month

Required Qualifications

• 3-5 years of Level 2 IT support experience in an enterprise environment
• Strong knowledge of Microsoft 365 Admin, Intune, Active Directory, SharePoint, Teams, and Exchange
• Experience managing GPOs, Patch Management, and endpoint security tools
• Familiarity with ticketing systems such as Zendesk, ServiceNow, or Jira
• IT certifications or a degree in Computer Science, IT, or a related field (preferred but not required)