IT Technical Operations Lead

Job Summary

A company is looking for an IT Technical Operations Lead to manage technical support and ensure exceptional IT service delivery.

Key Responsibilities

• Lead daily operations of the IT help desk, ensuring timely resolution of technical issues
• Serve as the escalation point for complex technical problems, providing expert troubleshooting
• Proactively identify recurring issues and implement solutions to improve user satisfaction

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field
• 5+ years of experience in IT support, technical operations, or customer success roles
• Proven leadership experience in managing help desk or support teams
• Strong knowledge of Windows/Mac OS, networking fundamentals, and cloud platforms
• ITIL certification or similar is a plus