ITSM Director

Job Summary

A company is looking for a Director, ITSM, Service Transition.

Key Responsibilities

• Oversee core Service Transition and Service Operations processes for the IT organization
• Champion ITIL framework adoption and maturity throughout the IT organization
• Drive continuous improvement of ITIL processes and ensure consistent service delivery

Required Qualifications

• Bachelor's or Master's degree in Information Technology, Computer Science, or equivalent work experience
• ITIL V4 certification (Intermediate or Expert level preferred)
• 8-10 years of experience in IT Operations, with at least 5 years in ITSM leadership roles
• Proven experience implementing and managing ITIL-based service management frameworks
• 5+ years' experience with ITSM Tooling (ServiceNow preferred)