Jira Service Management Engineer

Job Summary

A company is looking for a Jira Service Management Engineer.

Key Responsibilities

• Lead the migration of legacy service desk tools into Atlassian Jira Service Management
• Design and configure scalable workflows, automation, SLAs, and request types aligned to ITSM needs
• Provide expert-level tier-3 support and document system architecture and configurations for future platform maturity

Required Qualifications

• 5+ years of experience administering and engineering Jira and Jira Service Management in cloud environments
• Hands-on experience with ITSM tool migration, configuration, and rollout at enterprise scale
• Strong skills with Jira automation, REST APIs, and scripting (e.g., Groovy, Python)
• Familiarity with ITIL frameworks and service desk operations
• Ability to partner with IT teams to translate business needs into functional JSM solutions