Knowledge Management Analyst

Job Summary

A company is looking for a Knowledge Management Analyst to oversee the development and maintenance of knowledge management systems to enhance organizational efficiency and collaboration.

Key Responsibilities

• Develop and manage knowledge management systems and tools to capture and organize organizational knowledge
• Collaborate with departments to identify knowledge needs and ensure effective knowledge sharing
• Create and maintain documentation, including best practices, procedures, and training materials

Required Qualifications

• 4+ years of experience in Knowledge Management
• Experience with knowledge management systems and customer-facing knowledge web portals
• Strong skills in creating step-by-step documentation for business processes
• Ability to analyze knowledge gaps and develop solutions
• Experience in cross-functional collaboration toward shared goals