Medicare Operations Manager

Job Summary

A company is looking for a Manager of Medicare Complaints Operations - Business Insight.

Key Responsibilities

• Oversee support operations for the Medicare Complaints Department and manage the quality of the Online Monitoring Tool (OMT)
• Generate and distribute regular reports on OMT metrics and provide actionable insights to stakeholders
• Plan and monitor internal projects, ensuring timely delivery within specifications and budget

Required Qualifications

• 2+ years' experience in a data warehouse environment and working with large data sets
• 2+ years of experience with Medicare Advantage products
• Proficient in using QuickBase and creating materials for a Senior Leadership audience
• Bachelor's Degree or equivalent experience
• Strong analytical skills with the ability to interpret complex data sets