Microsoft Entra ID Administrator

Job Summary

A company is looking for a Systems Administrator III (MS Entra ID).

Key Responsibilities

• Implement and manage help desk functions for B2B, Microsoft 365, and related applications, ensuring timely resolution of tickets
• Provide Tier 1 through Tier 3 support services, ensuring issue resolution and user satisfaction within 24 hours
• Develop and maintain Standard Operating Procedures and Knowledge Articles for Help Desk use

Required Qualifications

• Bachelor's degree in computer science, electronics engineering, or a related technical discipline; 8 years of relevant experience may substitute for education
• 5 years of relevant experience in IT support and administration
• Extensive knowledge of systems and networks, including high volume/high availability systems
• Experience with Microsoft Entra ID or Active Directory administration
• Understanding of federal cybersecurity standards and VA security protocols