nCino Support Analyst

Job Summary

A company is looking for an nCino Support Analyst.

Key Responsibilities

• Provide technical and functional support to end users for nCino and related Salesforce applications, troubleshooting and resolving incidents
• Develop and maintain internal documentation, including the Known Error Database and Knowledge Base articles
• Conduct onboarding and training for users to enhance adoption and improve proficiency with the platform

Required Qualifications

• High School diploma or equivalent (GED, HiSET, TASC) required
• 2+ years of experience supporting nCino, Salesforce, or similar cloud-based banking applications
• Experience in creating user documentation, support guides, or knowledge articles
• Undergraduate Degree in Information Systems, Business Administration, or related field preferred