NextGen EPM Analyst

Job Summary

A company is looking for a NextGen EPM Analyst to support healthcare IT systems and resolve complex technical issues.

Key Responsibilities

• Troubleshooting and resolving escalated NextGen tickets and inquiries
• Documenting service requests and maintaining accurate ticket records
• Providing consultative support and maintaining strong member relationships

Required Qualifications

• Associate's degree or 5+ years in Computer Science or Healthcare IT
• 5+ years of hands-on experience supporting NextGen applications
• NextGen Certified Professional (NCP)
• 5+ years troubleshooting hardware/software issues
• 3+ years in a helpdesk or call center environment