NICE CXOne Developer

Job Summary

A company is looking for a NICE CXOne Developer to support the design and optimization of advanced contact center solutions.

Key Responsibilities

• Design, develop, and optimize custom call scripts and complex call flows using CXOne Studio
• Build and maintain integrations with APIs, databases, ACD, IVR, and custom applications
• Perform troubleshooting, tracing, and triage of call flows in a 24/7 environment

Required Qualifications

• Proven experience with NICE CXOne Studio, including advanced call flow development
• Strong knowledge of API and database integrations
• Hands-on experience with ACD, IVR, and application integration in enterprise environments
• Ability to troubleshoot and resolve issues in real-time, including call flow tracing and triage