NICE CXone Developer

Job Summary

A company is looking for a NICE CxOne Developer.

Key Responsibilities

• Develop and enhance IVR systems using NICE CXone Studio
• Design, implement, and test Studio Scripting logic and workflows
• Integrate REST APIs with the IVR system for data exchanges and third-party integrations

Required Qualifications

• NICE CXone Scripting skills and NICE CCaaS experience
• 5+ years' experience with NICE CXone suite of products
• 5+ years of experience with CXone Studio scripting and advanced contact routing
• Strong knowledge of contact center KPIs and quality management tools
• Solid understanding of REST APIs and CCaaS architecture