NOC Technical Team Lead

Job Summary

A company is looking for a NOC Technical Team Lead.

Key Responsibilities:

• Provide technical leadership and oversight to the Operations Center team on various infrastructure platform issues
• Supervise ticket queues and manage the design and implementation of the Logic Monitor event management system
• Collaborate with customers and engineers to enhance technical efficiencies and ensure timely documentation and resolution of service requests

Required Qualifications:

• At least three years of NOC Engineer experience
• Multiple certifications in administration of Logic Monitor (LMCA/LMCP/LMCD)
• Operational experience in Windows Server, O365, Unix/Linux, and backup administration
• Basic knowledge of storage systems and clustering solutions
• Experience with ITIL-based ticketing systems, preferably Service Now