Onboarding Training Specialist

Job Summary

A company is looking for an Onboarding Product Training Specialist to become an in-house product expert and enhance training and documentation for customers and the internal team.

Key Responsibilities

• Serve as the product knowledge expert on the Onboarding team, mastering all modules and workflows
• Develop and deliver internal training for the Customer Experience team
• Create and maintain customer-facing product documentation, including onboarding guides and training resources

Required Qualifications

• 4-5 years of experience in onboarding, training, technical writing, or customer-facing SaaS roles
• Deep curiosity and motivation to become a product expert
• Ability to design clear and engaging training content and documentation
• Detail-oriented and highly organized in managing documentation programs
• Thrives in a fast-moving startup environment